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All website content is property of TailorFactory or our Content providers and are protected by international copyright laws. Unauthorised use of the Content is prohibited.


TailorFactory will make try to ensure the efficacy of your purchase experience and accuracy of Content on Our Site. However we make no warranties as to the accuracy or reliability of the content on our website at any time. Availability of garment fabrics are subject to change. Further, our product may vary slightly in appearance from the Content on Our Site due to factors such as the photography, lighting, and computer monitor colour balance.


Our product will be made in 6-10 days and dispatched immediately via Express Mail which can be tracked online. You can read further  about shipping times on our ‘Shipping’ page. TailorFactory will not accept responsibility for any delays in the delivery that are beyond our control.


Jcoutier will not be responsible or liable to you or any other party for:


TailorFactory is committed to protecting your privacy. To enable us to create an account and process orders, we require certain information from you. Any information you provide will be held with the utmost care and security.
We respect your privacy. We do not sell and exchange personal information you provide to us to any third party. We will not share or make available your personal information with any unaffiliated third party without your consent.

All transactions made via the website are encrypted and fully secured by our GeoTrust RapidSSL. Transactions are processed by Stripe Gateway, a leading payment gateway provider. All personal information including payment information is entered on a secured page and is fully encrypted.


If you are trying our service for the first time, we encourage you to purchase only one or two shirts to start with in order make sure your are happy with the sizing. Once your size pattern is saved and you can order until your heart’s content.
For first time customers who place a large order up front, we will send one shirt first to ensure you are happy, and then proceed with the remainder.


TailorFactory offers a 30 day return guarantee and will remake your garment free of charge upon return of an order. If you are completely unsatisfied, TailorFactory will refund your first order once the order has been returned.

If TailorFactory makes an error with your order, we will replace the garments free of charge once the erroneous order has been returned.

If the customer makes an error with their order, TailorFactory will still make efforts to help you reach a solution to your satisfaction, so simply email us at

Refunds do not include postage (unless the shirt is faulty). The cost of returning your purchase to us is your responsibility.

Refunds will be made in the same method in which the purchase was made.

Returns must be sent within 30 days of receipt and must contain the following information:

–        Order Number

–        Customer Name & Address

Returns are to be made to following address via economy air mail:

Room 802
Vietnam Business Centre
57-59 Ho Tung Mau
Ben Nghe Ward, HCMC