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60 Day Returns on all orders

 

money back

 

We have many options available to resolve issues with your garments such as alteration and remake. However if you have decided you do not like what you have received and TailorFactory is just not for you, you are entitled to return your order for a full refund.

Please see below for more information on our return policy.

– For goods to be eligible for return, they must have been received in the last received in the last 60 days.

– To return the item, please submit a return request via our contact form. Please include the following information:
– Order number
– Number of items returning
– Reason for return / issue with garment

– We will reply to your refund request with return instructions.

Please note, unless the garments are defective, you will be responsible for return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

Refund Process

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. .

 

Questions

If you have any questions concerning our return policy, please contact us via our contact form.